ANA Partners with Quvia for In-Flight Connectivity Insights
All Nippon Airways is deploying a new platform to monitor passenger internet experience, while American Airlines plans to re-establish Los Angeles as its primary gateway for trans-Pacific flights.
Two major airlines are making strategic moves to enhance their customer offerings and network strength. All Nippon Airways has entered a new partnership to gain deeper insights into its inflight connectivity performance. Separately, American Airlines has confirmed it will once again build Los Angeles International Airport into its primary gateway for flights across the Pacific.
ANA's Connectivity Monitoring
All Nippon Airways is deploying a platform from Quvia to gain an independent, real-time view of passenger Quality of Experience for its inflight internet. The partnership supports ANA's ongoing effort to expand high-speed connectivity across its international fleet. Kentaro Okada, the airline's Vice President of Customer Experience, stated the tool will provide greater visibility into connectivity performance as the carrier strengthens its in-flight services.
Quvia's system is designed to help airlines proactively optimize the digital experience and make smarter connectivity decisions by analyzing performance across flights, aircraft, and routes. Mike Moeller, Senior Vice President of Aviation at Quvia, noted that as inflight connectivity evolves, carriers need a consistent way to understand the passenger experience on connected aircraft. The platform also includes a Cost Intelligence feature, allowing customers to overlay connectivity service costs on performance charts. This enables historical comparisons for planning and budgeting, a tool with potential application in aviation if a multi-provider model for connectivity becomes common.
American's LAX Gateway Plan
American Airlines will re-establish Los Angeles International Airport as its Pacific gateway, reversing a pandemic-era reduction. Chief Commercial Officer Nat Pieper confirmed the plan, linking it to a broader vision for American to become the premier global airline based in the United States. Improving the airline's position in major cities like Los Angeles, New York, and Chicago is a key initiative under this strategy.
Pieper admitted the airline's previous sun-focused network strategy hurt its ability to attract local traffic in several hubs, including LAX. He stated the network team is now working to recover that position. Growth at LAX is currently constrained by ongoing terminal construction, which has reduced available gates and scattered American's operations. Pieper expects growth to start next year and ramp up slowly, with a significant expansion planned once construction is complete. The airline aims to operate from all 30 gates across Terminals 4 and 5, adding approximately 50 daily flights to its current schedule of 130-140, restoring its pre-pandemic level of about 200 daily departures from the airport.
